FAQ

Account Information

I accidientally enterd a password or token and the account was locked.

If your enter a wrong password for more than a certain number of times, your account will be locked automatically for security measures and you will not be able to login for a certain period of time. Please leave your time and try logging in again.

I want to reset two-factor authentication.

Please reset two-factor authentication from two-factor authentication re-setting page. The security key of the account is required when resetting.

Forgot the password.

Please click '?' mark at top right of screen and follow the instruction for resetting the password(to a new one). The security key of the account is required when resetting.

What kind of letters can be set for the password?

The password can be set with 8 or more characters and 64 or less characters. Please use at least two kinds of alphabets, numbers and symbols in order to secure your security. Please avoid frequently used character strings such as "1234, abcd, 2018".

I live outside Cambodia but can I create an account?

You are able to create an account even if you live outside Cambodia.

What kind of documents do I need for WIBS KHPLC WIBS.KH.PAYMENT SERVICE PLC registration?

No documents are required to register WIBS KHPLC WIBS.KH.PAYMENT SERVICE PLC. You can create an account immediately by registering from the WEB.

From what age can I open an account?

You can open an account from 18 years old or older. If you are under the age of 18, you cannot open an account.

Please tell me how to unsubscribe.

Please do unsubscribe processing from "profile setting" > "other page" after login. Please note that the account balance must be 0 at the time of unsubscribe.

Deposit Request

How much is the fee for deposit?

Please checkthe Fee Listsfor fees incurred at the time of deposit.

I want to cancel a deposit request.

If the process is not complete, it will be canceled automatically in 10 minutes after request.

Withdrawal Request

How much is the fee for withdrawal?

Please checkthe Fee Listsfor fees incurred at the time of withdrawals.

I want to cancel the withdrawal request.

If you request withdrawal at the agent and processing is not complete, it will be canceled automatically in 10 minutes after request.

Transfer

Where can I find an agent for WIBS.KH.PAYMENT SERVICE PLC? Also, please tell me the opening hours of the agent.

Please check here for the location of the agent and business hours.

What does the "note" on the remittance screen mean?

The "memo" on the remittance screen can be used as a message to the remittance party, a memorandum, etc. The number of characters are limited to 26 characters.

QR Payment

What is the fee for QR settlement?

Please check the Fee Liststhe Fee Listsfor fees incurred at the time of QR settlement.

Agent Registration

What kind of documents do I need for an Agency application?

The following documents are required when applying for an Agency. KYC documents for identification verification (ID card, passport, etc.), various corporate verification documents.

Other

What is the operating environment for WIBS.KH.PAYMENT SERVICE PLC?

We have been checking the operation in each of the following environtment.

[OS]

OS within 3 years from release

[Browser]

WINDOWS,MAC,ANDROID・ Latest version of Google Chrome IOS・ Latest version of Safari